Privacy Statement

In effect since May 15, 2018

Prior Version Available Here

ScaleGrid Privacy Statement

Scalegrid is committed to protecting the privacy of individuals who visit our Website ('Visitors') or individuals who register to use the Service ('Users' or 'You'). This Privacy Statement describes Scalegrid's privacy practices in relation to the use of our Website and Service.Unless specifically defined, terms used throughout this statement have the same definitions as those given in the Scalegrid Terms of Use. For your convenience, Scalegrid offers a quick outline of our full Privacy Statement.

What information does ScaleGrid collect?

For more information about ScaleGrid's information collection practices, please click here.

How does ScaleGrid use or share personal information?

For more information about ScaleGrid's use of information collected, please click here.

What kinds of cookies does ScaleGrid use or set?

For more information about ScaleGrid's policies on handling cookies, please click here.

How does ScaleGrid deal with government or law enforcement requests?

For more information about ScaleGrid's policies on compelled disclosure, please click here.

How does ScaleGrid communicate with me, and how can I change my user information?

For more information about managing communications you receive from ScaleGrid and instructions for updating information provided when registering for the ScaleGrid's services, please click here.

How can I contact ScaleGrid and it's EU Representative?

Questions regarding ScaleGrid's Privacy Statement or information practices should be directed to support@scalegrid.io.

ScaleGrid provides a fully managed Database-as-a-Service (DbaaS) solution used today by thousands of developers, startups, and enterprise customers ('Service'). This Privacy Policy applies to your use of our Website and our Service.

1. Information We Collect

Information Our Users Provide Us For Our Use:

Becoming A User: You may visit our Website without creating an account, but you will not have full access to our Service. Visitors who wish to use the Service must create an account, thus becoming a User. To create an account or sign into Scalegrid, Users must either provide ScaleGrid with personal contact information, such as name and email address (please see Section 5, 'Gathering And Protecting The Information We Collect,' for details about this form of authentication).

Information Provided By Users: Either form of account creation may create 'User Personal Information,' which is any information about a User, provided by that User, which could, alone or together with other information, personally identify him or her. User Personal Information may include information you provide us directly, such as your email address, or information we collect through your use of our Service, such as your preferences, your search terms, IP address, and geographical location as determined from your IP address. User Personal Information may include, without limitation, your name, your email address, your billing address, your credit card or banking information and other personal information you wish to provide. We endeavor to only collect the minimum amount of personal information reasonably necessary or appropriate to fulfill the purpose of your interaction with us, including to provide our Service to you. User Personal Information does not include aggregated, non-personally identifying information, which we may use without restriction. You may refuse to supply personally-identifying information and visit the Website, however, that refusal may prevent you from using ScaleGrid's Service.

Information We Collect Automatically:

Through Cookies, Logs, And Other Automated Methods: Like most website operators, ScaleGrid collects information of the sort that web browsers and servers typically make available through the use of commonly-used information-gathering tools such as cookies (please see Section 4, 'Our Use Of Cookies,' for details). This information includes the visitor's browser type, language preference, referring site, physical location, additional websites requested and the date and time of each Visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses. ScaleGrid's purpose in collecting this information is to better understand how our Visitors use our website. We do not serve advertising on our website.

Information We Process On Behalf Of Our Users:

Scalegrid offers a database management service on behalf of our Users which allows them to use their own data with our Service ("Customer Data"). We do not determine what data our Users process through our Service and we do not control how those Users process that data. If our Users input or upload to the Scalegrid platform their Customer Data that includes personal information, we will act as a data processor and only process such information on our User's behalf and in accordance with their instructions. We will use such Customer Data to: provide and deliver the Service to the User, prevent or address any service or technical issues, respond to a User's request, instructions or support request, or for any other purpose provided for in our agreement with the User, or in accordance with or as may be required by law. In such cases, it is the User (or, as the case may be, other third parties working with the User) who remains responsible for the handling of the personal information and with compliance with any applicable data privacy laws. If you have questions or concerns about how such personal information is handled, you should contact the relevant entity that is using the Service, and refer to their separate privacy policies.

No Information About Children:

ScaleGrid does not knowingly collect information from, or direct any of our content specifically to, children or teenagers under the age of 18. If you are under 18, you may not create an account and you may not send us any personal information without parental consent. If we learn or have reason to suspect that a User of our Service is under the age of 18, we will promptly delete any personal information in that User's account.

2. How We Use The Information We Collect

We use your information in order to (a) provide you with the Service under our agreement with you and (b) where we have a legitimate interest in doing so to optimize the Service we offer and to let you know about our other products, services and promotions.

For instance, ScaleGrid may use information you provide to send you information regarding our Service, such as promotions or events; to provide you with technical support; to solicit feedback about our Service; or to notify you if our policies change. You may manage your receipt of these communications by clicking on the unsubscribe link located on the bottom of ScaleGrid's emails or manage your notifications options in the Settings panel of your User Profile. Additionally, you may send a request specifying your communications preferences to support@scalegrid.io. Opting out may prevent you from receiving email messages regarding improvements or offers we think you may be interested in; however, you may not opt out of Service-related e-mails (e.g., planned downtime, feature updates, or security issues).

3. How We Share The Information We Collect

In General: We do not disclose User Personal Information outside ScaleGrid, except as described below or in Section 7, 'Compelled Disclosure.'

To Our Employees And Service Providers: ScaleGrid discloses User Personal Information only to those of our employees, contractors, and affiliated organizations that have (a) a need to know that information in order to process it on our behalf or to provide or improve our Service, and (b) agreed not to disclose it to others, except as required by law. These organizations may include, among others, our email service providers, hosting providers, and our payment processors. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using ScaleGrid's Service, you consent to the transfer of such information to them. Please see Section 5, 'Gathering And Protecting The Information We Collect', for more details.

Payment Services. We offer Stripe integration. All Stripe transactions are subject to Stripe's policies (Stripe Privacy Policy available at https://stripe.com/ie/privacy). We do not control Stripe's use of the data it collects.

In A Merger: ScaleGrid may share or transfer User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will continue to ensure the confidentiality of User Personal Information, and we will notify you before any transfer of User Personal Information on our Website. The purchaser will have to honor any promises we have made in this Privacy Statement or in our Terms of Use.

No Advertising On Website: ScaleGrid does not offer third party advertising on its website; nor does Scalegrid share, sell, rent, or trade User Personal Information with third parties for their own direct marketing purposes.

Do Not Track: Do Not Track (DNT) is a privacy preference you can set in your browser if you do not want web services to collect information about your online activity. There is currently no universal standard for sending and receiving DNT signals. While ScaleGrid has not implemented a DNT method and does not respond to your browser's DNT setting or other similar mechanisms, we do not track your online activity on other web services and we do not permit third-party services to track your activity on our site. If a universal DNT standard is adopted, we may revisit this policy.

General Information About Users: ScaleGrid may disclose aggregated, non-personally identifying information, without restriction, including about how our Users, collectively, use our Service, so that we may share general information about our Service, such as stats about the average cost of legal services.

4. Our Use Of Cookies

Cookies, Generally: ScaleGrid uses cookies to make interactions with our Website easy and meaningful. A cookie is a small piece of text that our web server stores on your computer or mobile device, which we can then retrieve as needed. Cookies do not necessarily identify you if you are merely visiting the ScaleGrid Website; however, a cookie may store a unique identifier for each logged in User.

Temporary Cookies: ScaleGrid uses temporary, or session-based, cookies, which are removed when you close your web browser or reboot your computer or device. We use session-based cookies to provide Service to you while you navigate our website; remember that you are logged in during your visit; keep track of your progress as you perform actions; and increase website security.

Persistent Cookies: ScaleGrid uses permanent, or persistent, cookies, which remain stored on your computer or device until deleted, or until they reach a specified date of expiration. We use persistent cookies to enable our website to remember you each time you visit our website; keep track of your preferences in relation to your use of our website; and allow you to log in without re-entering your password every time you visit. The cookies ScaleGrid sets are essential for the operation of the Website, or are used for performance or functionality. By using our Website, you agree that we can place these types of cookies on your computer.

Analytics: ScaleGrid uses third party analytics services on our Website and in connection with our Service. Google Analytics to help improve our Users' experience. Google Analytics uses both session-based and permanent cookies to collect information about how our Website performs and how our Users use the Website and Service. The Google Analytics tool helps us evaluate and monitor Users' use of our Website, compile statistical reports on activity on the Service, and improve our content. It may collect more information than ScaleGrid collects. Google stores the information these cookies generate. Google provides further information about its own privacy practices and allows the ability to opt out of Google Analytics tracking here.

Additional Third Party Cookies. We also work with certain third parties to assist us in providing our Services, and some of them use cookies. These include:

Your Cookies Choices. You may disable your browser or device's ability to accept cookies and access our Website, but if you do, you will not be able to use ScaleGrid's Service (please see Section 8, 'Your Access To And Control Of The Information We Collect,' for details about your cookie options).

5. Gathering And Protecting The Information We Collect

Industry Standards In Data Security: ScaleGrid takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

No Responsibility For Providers' Security: In addition, while we take all measures reasonably necessary to ensure that our affiliated organizations, such as our payment processing services, keep your information confidential and secure, these organizations' practices are ultimately beyond our control. By using our Service, you acknowledge that you understand and agree to assume these risks.

International Data Transfer: Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this Privacy Policy. See below regarding transfer of data outside of the EEA.

6. Data Transfers Outside The EEA

If you are resident in the European Union, please note that as we are located in the United States, when you provide us with User Personal Information we will process it in countries outside the European Economic Area ('EEA'), such as the United States, which may not provide the same level of data protection as in your jurisdiction. This is necessary in order to perform our Service. Regardless of where your Personal Information is located, we will adopt measures to protect your Personal Information as set out in this Privacy Policy.

7. Compelled Disclosure

ScaleGrid discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of ScaleGrid, third parties, or the public at large. In complying with court orders and similar legal processes, ScaleGrid strives for transparency. When permitted, we will make a reasonable effort to notify Users of such disclosure.

8. Your Access To And Control Of The Information We Collect

Access To User Information: As an ScaleGrid User, you may access, update, alter, or delete your basic User profile information by editing your user profile or contacting support@scalegrid.io. However, we require some of this information in order to provide you with the Service. You are always free to terminate your use of the Service.

Data Retention: Following termination or deactivation of your User account (a) we may retain User Personal Information for a commercially reasonable time for backup, archival, contract performance and enforcement, or audit purposes and (b) we will promptly delete or return to the User all Customer Data that is personal information, and delete existing copies, unless further storage of the personal information is required or authorized by applicable law.

Deletion Of User Information: If you wish to cancel your account, delete your User Personal Information, or request that we no longer use your information to provide you Service, please contact support@scalegrid.io. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Control Of Communications From Us: ScaleGrid may occasionally send Users an email to tell you about new features, solicit feedback, notify you of important changes, or just keep you up to date with what's going on with ScaleGrid and our products. You may manage your receipt of these communications by clicking on the unsubscribe link located on the bottom of ScaleGrid's emails or manage your notifications options in the Settings panel of your User Profile. Additionally, you may send a request specifying your communications preferences to support@scalegrid.io. Please note that if you do opt out of promotional mailings, we may still send you important administrative emails, such as notices that affect your rights or Service-related emails (e.g., planned downtime, feature updates, or security issues).

Blocking Cookies. Certain browsers may be configured to notify you when you receive cookies, or allow you to restrict or disable certain cookies. If you choose to disable cookies, however, that could affect certain features of the Service that use cookies to enhance their functionality.

Disabling local shared objects ("Flash cookies"). We may use other kinds of local storage that function similarly, but are stored in different parts of your computer from ordinary browser cookies, including Flash cookies placed on your device or web browser via the Adobe flash plug-in. Your browser may allow you to disable its HTML5 local storage or delete information contained in its HTML5 local storage. Click here for further details about deleting information contained in 'local shared objects' or adjusting related preferences.

Additional Rights. If you are located in the EEA, or if otherwise required by applicable law, you also have the following rights in relation to your information:

  • Inspection and access: you can request from us a summary and a copy of any personally identifiable information we hold about you;
  • Correction/addition/removal: where you believe your information is inaccurate or incomplete, you are entitled to request us to correct, amend or delete it;
  • Portability: you may request that we send you any personally identifiable information that you have provided to us or ask that we send this information to a third party;
  • Objection: you may object to us using your personally identifiable information where we use it based on our legitimate interests to do so;
  • Restriction: you may request that we restrict the processing of your information where you believe it is inaccurate, our processing is unlawful, you believe we no longer need the information or if you have objected to our use of it; and
  • Automated Decision Making: where we undertake automated decision making (including profiling), which significantly affects you, you are entitled to object to such decision-making.
    You may update or correct your account information and email preferences at any time by logging in to your account settings page.
    You can also exercise any of your rights by contacting us directly through the contact information provided below. You always have the right to lodge a complaint with the relevant supervisory authority for data protection in your jurisdiction.

9. Changes To This Privacy Statement

Although most changes are likely to be minor, ScaleGrid may change its Privacy Statement from time to time, and in ScaleGrid's sole discretion. Non-material changes will take effect immediately. We encourage visitors to frequently check this page for any changes to our Privacy Statement.

10. Contacting ScaleGrid

Questions regarding ScaleGrid's Privacy Statement or information practices should be directed to support@scalegrid.io or send mail to:

Scalegrid, Inc.
2225 E Bayshore Rd, Palo Alto, CA 94303

As we do not have any establishments in the European Union, we have designated VeraSafe as Scalegrid's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. VeraSafe can be contacted, in addition to Scalegrid's contact information above, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://www.verasafe.com/privacy-services/contact-article-27-representative

Alternatively, VeraSafe can be contacted at:

Matthew Joseph
Zahradníčkova 1220/20A Prague 15000 Czech Republic
VeraSafe Ireland Ltd
Unit 3D North Point House North Point Business Park New Mallow Road
Cork T23AT2P
Ireland

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